Guests have never been as critical and professional as they are today. Wellness and spa providers do their best to provide an agreeable and relaxing wellness experience. But guests can only see the exterior and thus are not able to realise what happens behind the scenes. But what about the other side of the coin?
For guests it is difficult to assess if a sauna or swimming pool is professionally managed or if they meet safety standards. The star classification for hotels does not take these aspects into account.
This is where EuropeSpa and its holistic quality system come into play. The EuropeSpa criteria set comprehensive requirements for quality, security and service. These aspects, being often „invisible“, are crucial for a relaxing stay in a medical spa or wellness hotel since germs cannot be seen even if the surface appears to be clean.
The EuropeSpa quality criteria differ from each other depending on the certified provider: Medical spas, medical spa hotels, spas or wellness hotels.